Return Policy

Items purchased from Urban Change may be returned for a refund (excluding shipping charges) up to 30 days after the date of shipment.

Items must be returned in the condition in which they were received.  Shrink-wrapped items cannot be returned if the wrapping is broken unless the items are defective. We will not accept items for return with open diskette packages or CD-ROM's that have broken seals.

To return items to Urban Change, send it to:

Urban Change
Attn: Returns Dept.
PO Box 996 
Oxon Hill, MD 20750

Be sure to pack your items carefully for shipment so they are not damaged in transit. We recommend returning your items via UPS Ground or insured mail. We also suggest that you keep a copy of the tracking number and shipping receipt for your records. Urban Change is not responsible for any merchandise lost or damaged en route to our distribution center.

A refund will be posted to your credit card once your return is received and processed. It normally takes 2-10 business days for financial institutions to process the transaction once we have authorized the credit.

NOTE: If you are returning items due to our error, please contact Customer Service at  (301) 297-7625 before shipping your package to avoid being charged a restocking fee